LevelUp Online Casino Terms and Conditions

Welcome to LevelUp Online Casino. These Terms and Conditions govern your access to and use of our website, games, promotions, and all related services. By registering an account or using our platform, you confirm that you have read, understood, and agreed to be bound by these terms. At Level Up Casino, we take our legal obligations seriously, and we expect all players to do the same. If you do not agree with any part of these terms, please do not use our services.

1. About Us and Licensing

LevelUp Online Casino is operated by Dama N.V., registered at Julianaplein 36, Willemstad, Curaçao, registration number 152125. Friolion Ltd acts as the facilitating company. We are licensed and regulated by the Curaçao Gaming Control Board under licence number OGL/2023/174/0082. Our platform has been operating since 2020 and serves players across international markets including Canada, Australia, New Zealand, Western Europe, and Asia.

2. Eligibility and Account Registration

At Level Up, we require all players to meet the following conditions before creating an account:

You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
You must be a resident of a country in which online gambling is legally permitted.
You must not be located in any of our restricted territories (see Section 3).
You may only hold one account with us at any time.
The information you provide during the level up casino sign up process must be accurate, complete, and up to date.
You must not use our services on behalf of a third party.

We reserve the right to suspend or close any account that does not comply with these eligibility requirements. Duplicate accounts may be closed and any associated winnings forfeited.

3. Restricted Countries

Our services are not available to residents or players physically located in the following jurisdictions: Afghanistan, Australia, Belarus, Central African Republic, China, Cuba, Cyprus, France, Georgia, Great Britain, Haiti, Iran, Iraq, Israel, Japan, Libya, Malta, Myanmar, Netherlands, North Korea, Poland, Republic of the Congo, Romania, Russian Federation, Somalia, South Sudan, Spain, Syria, United Kingdom, United States of America and all US states, Canada – Ontario, and Canada – New Brunswick.

Additionally, players from Sweden are excluded from all promotional offers. Players from Finland, Latvia, Lithuania, Romania, Serbia, and Turkey may access our VIP programme but are not eligible for deposit or no-deposit bonuses.

4. Account Verification (KYC)

At LevelUp Casino, we are required by our licensing authority to verify the identity of all players. This process is known as Know Your Customer (KYC). We may request the following documents before processing any withdrawal:

A valid government-issued photo ID (passport, national ID card, or driving licence)
Proof of address dated within the last three months (utility bill or bank statement)
Proof of payment method used
Additional documentation if required for compliance purposes

KYC checks may take up to 48 hours to complete. We recommend completing verification early to avoid delays in withdrawal processing. Failure to provide satisfactory documentation may result in account suspension.

5. Deposits and Withdrawals

5.1 Deposits

Our minimum deposit amount is €/$10. To qualify for our welcome bonus, a minimum deposit of €/$20 is required. We accept a wide range of payment methods including Visa, Mastercard, Maestro, Skrill, Neteller, Payz, MiFinity, MuchBetter, Jeton, Neosurf, Interac, Instadebit, iDebit, Revolut, Siru Mobile, bank transfer, and cryptocurrencies including BTC, BCH, ETH, LTC, DOGE, and USDT.

5.2 Withdrawals

Our minimum withdrawal amount is €/$10. Withdrawal limits are set at €3,000 per day, €7,500 per week, and €15,000 per month for standard accounts in EUR, USD, CAD, AUD, and NZD. These limits may be raised for players at higher VIP levels. Before submitting a withdrawal request, your total deposits must be wagered at least three times. Card withdrawals are capped at the amount deposited by that card; any excess balance will be paid via an alternative method.

We process withdrawal requests within up to one hour of approval. Crypto and e-wallet withdrawals are typically completed within 1–24 hours. Card and bank transfer withdrawals may take 3–5 business days. We charge no fees on withdrawals except for bank transfers.

6. Bonuses and Promotions

Here at LevelUp Casino, we offer a generous welcome package consisting of four deposit bonuses, valid for 14 days from the date of registration. The minimum deposit to activate any bonus is €/$20. All bonus amounts are subject to 40x wagering requirements, and the maximum bet while wagering is €/$5 or C$/A$/NZ$6.50.

Our welcome package is structured as follows:

1st Deposit (WOLF): 100% up to €100 + 100 Free Spins
2nd Deposit (WOLF2): 50% up to €100 + 50 Free Spins
3rd Deposit (WOLF3): 50% up to €200
4th Deposit (WOLF4): 100% up to €200 + 50 Free Spins

Total welcome package values vary by market: up to €8,000 + 200 FS, C$8,000 + 350 FS, or A$10,000 + 500 FS. Additional Level Up Casino bonus codes and promotions include: a Friday reload bonus (LVLFRIDAY) of 50% up to €100, a Weekend reload of 50% up to €1,000 + 50 FS, a Workaday Special of 75% up to €200 + 40 FS, and a monthly free spins offer (LVL10FREE) providing 10 free spins twice per month. We also run cashback, Slot Wars, Table Wars tournaments, and a referral bonus of A$25.

Players searching for a level up no deposit bonus or levelup casino no deposit bonus codes should check our promotions page regularly, as special offers may be available. Any level up casino free chip or free spin offers will be subject to their own specific terms. We reserve the right to modify or withdraw any promotion at any time.

7. Games and Software

Our LevelUp Casino platform hosts between 7,000 and 8,500 games sourced from over 60 leading software providers, including Pragmatic Play, NetEnt, Play'n GO, BGaming, Betsoft, Yggdrasil, Nolimit City, Hacksaw Gaming, Red Tiger, Quickspin, and many more. Our live casino is powered by Evolution, Ezugi, Vivo Gaming, LuckyStreak, Authentic Gaming, Atmosfera, and BetGames.

Our game portfolio includes slots, table games, live casino, jackpots (2,200+), Bonus Buy, Megaways, Instant Win, Tournaments, Quests, Lotteries, Blackjack, Roulette, Baccarat, Craps, Video Poker, Scratch Cards, and Pokies. We are constantly expanding our catalogue to offer players the best possible experience.

8. Loyalty Programme and VIP

At LevelUp, we reward player loyalty through our 20-level Trail system, complemented by Gold, Platinum, and Diamond VIP tiers. Rewards begin with 10 free spins at Level 1 and escalate to a €30,000 bonus at Level 20. VIP benefits include a dedicated account manager, weekly cashback, cash match bonuses, faster and higher withdrawal limits, a birthday bonus, private tournaments, and personalised gifts.

9. Responsible Gambling

We are committed to promoting responsible gambling. Our LevelUp platform offers self-exclusion tools, deposit limits, session limits, and reality check notifications. If you feel that gambling is negatively affecting your life, we encourage you to seek help. We may restrict or close your account at your request or if we identify signs of problem gambling behaviour.

10. Prohibited Activities

You agree not to engage in any of the following activities when using our services:

Providing false registration information
Attempting to exploit bonuses through fraudulent means
Using automated software, bots, or other artificial means to play
Engaging in collusion with other players
Attempting to access our platform from a restricted territory
Money laundering or any other illegal financial activity

We reserve the right to void winnings and close any account found to be in breach of these rules.

11. Intellectual Property

All content on our platform, including logos, graphics, game interfaces, and software, is the property of LevelUp Online Casino or its licensors. You may not reproduce, distribute, or create derivative works from our content without express written permission.

12. Limitation of Liability

To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services. Our total liability to you shall not exceed the amount you deposited in the 30 days prior to the event giving rise to the claim.

13. Amendments

We reserve the right to update these Terms and Conditions at any time. We will notify registered players of material changes via email or notice on our website. Your continued use of the Level Up Online Casino platform following any update constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed.

14. Contact Us

If you have any questions about these Terms and Conditions, our team is available 24/7 via live chat, email at support@LevelUp Casino.com, Telegram, and WhatsApp. We provide support in English, German, French, Italian, Norwegian, and Portuguese.

Content updated: July 24, 2026