LevelUp Casino Privacy Policy

At Level Up Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our services at LevelUp Casino.com. By registering an account or continuing to use our platform, you acknowledge that you have read and understood this policy. We encourage you to review it carefully, as it governs our relationship with you regarding all personal data we process.

Here at LevelUp Casino, we operate under the laws and regulations of Curaçao, and our platform is owned and operated by Dama N.V., registered at Julianaplein 36, Willemstad, Curaçao (registration number 152125). Friolion Ltd acts as the facilitating company. We hold a valid gaming license issued by the Curaçao Gaming Control Board under license number OGL/2023/174/0082.

1. Information We Collect

When you register and interact with our Level Up online casino, we may collect various types of personal data. This information is necessary to provide you with a safe, compliant, and personalised gaming experience. We collect data in several ways — directly from you, automatically through your use of our platform, and from third-party sources where permitted by law.

1.1 Personal Identification Data

Full name, date of birth, and gender
Email address and phone number
Residential address, city, country, and postcode
Government-issued identification documents (passport, national ID, utility bills)
Financial information including payment method details used for deposits and withdrawals

1.2 Technical and Usage Data

IP address and device identifiers
Browser type, operating system, and settings
Pages visited, session duration, and clickstream data
Information from our LevelUp Casino app and mobile sessions
Logs of games played, bets placed, and bonuses redeemed

1.3 Communications Data

Messages exchanged via live chat, email, Telegram, or WhatsApp
Correspondence with our customer support team
Survey responses and feedback you provide to us

2. How We Use Your Information

At LevelUp Casino, we use the personal data we collect for specific, legitimate purposes. We do not use your data for any purposes beyond what is described in this policy without your prior consent, except where required by law.

Account management: We use your data to create, verify, and maintain your player account at Level Up Casino.
Identity verification (KYC): We are legally required to verify your identity before processing withdrawals. KYC checks may take up to 48 hours to complete.
Payment processing: We process your financial data to handle deposits and withdrawals securely across all accepted methods, including crypto, e-wallets, and bank transfers.
Bonus and promotional communications: We may contact you about your LevelUp Casino bonus codes, reload offers, free spins, and our loyalty programme rewards.
Fraud prevention and security: We monitor account activity to detect and prevent fraudulent behaviour, money laundering, and terms abuse.
Responsible gambling compliance: We use your gaming history and behaviour patterns to identify signs of problem gambling and apply protective measures where necessary.
Legal and regulatory compliance: We retain and process certain data to comply with applicable laws and the requirements of our gaming licence.
Service improvement: We analyse usage data to improve the functionality of our Level Up mobile casino, desktop platform, and casino app.

3. Legal Basis for Processing

Our LevelUp Casino platform processes your personal data on the following legal grounds:

Contractual necessity: Processing is required to fulfil our obligations under the terms and conditions you accepted at Level Up Casino sign up.
Legal obligation: We are required by law to collect and retain certain data, including identity verification and financial records.
Legitimate interests: We process data for purposes such as fraud detection, security monitoring, and service improvement, provided our interests do not override your fundamental rights.
Consent: Where required, we will ask for your explicit consent before processing your data for marketing or non-essential purposes.

4. Cookies and Tracking Technologies

We use cookies and similar technologies on our Level Up online casino platform to enhance your browsing experience, remember your preferences, and gather analytics data. Cookies help us understand how you interact with our site, which allows us to optimise performance and personalise your experience.

At LevelUp Casino, we use the following types of cookies:

Essential cookies: Required for the website to function correctly, including session management and security.
Analytics cookies: Help us understand traffic patterns and improve our platform.
Marketing cookies: Used to deliver relevant promotions and track the effectiveness of our campaigns.
Preference cookies: Store your settings such as language and currency choices.

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our services.

5. Data Sharing and Third Parties

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers who assist us in operating the Level Up Casino platform, always under strict data processing agreements.

5.1 Categories of Third Parties

Payment service providers (for processing deposits and withdrawals)
Identity verification and KYC service providers
Game software providers, including Pragmatic Play, NetEnt, Evolution, and others
Customer support and communication platforms
Analytics and fraud prevention services
Regulatory authorities and law enforcement bodies, when legally required

Our LevelUp Casino operations involve data transfers to service providers who may be located outside your country. In all such cases, we ensure appropriate safeguards are in place to protect your data in compliance with applicable law.

6. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law. Typically, we are obligated to retain financial and identity records for a minimum of five years following account closure. If you request deletion of your account, we will anonymise or delete your data where we are not legally required to retain it.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by our Level Up Casino platform:

Right of access: You may request a copy of the personal data we hold about you.
Right to rectification: You may ask us to correct inaccurate or incomplete data.
Right to erasure: You may request deletion of your data where no legal obligation requires us to retain it.
Right to restrict processing: You may ask us to limit how we use your data in certain circumstances.
Right to data portability: You may request your data in a structured, machine-readable format.
Right to object: You may object to processing based on our legitimate interests.
Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our support team at support@LevelUp Casino.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Security Measures

We at LevelUp Casino implement robust technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include SSL encryption, secure server infrastructure, access controls, and regular security audits. While we strive to protect your information at all times, no online transmission is entirely risk-free, and we encourage you to use strong, unique passwords for your account.

9. Restricted Countries and Eligibility

Our Level Up Casino services are not available to residents of certain jurisdictions, including but not limited to the United States, United Kingdom, France, the Netherlands, Australia, Spain, and several others. If you access our platform from a restricted territory, we may suspend or close your account and refuse to process transactions. It is your responsibility to ensure that online gambling is lawful in your jurisdiction before registering.

10. Responsible Gambling and Data Use

At LevelUp Casino, we are committed to promoting responsible gaming. We use your personal data — including your gaming history, deposit patterns, and session behaviour — to identify and assist players who may be experiencing gambling-related difficulties. We may contact you with information about self-exclusion tools, deposit limits, and external support organisations. You can access responsible gambling tools directly from your account settings at any time.

11. Children's Privacy

Our Level Up Casino services are strictly intended for adults aged 18 or over (or the legal gambling age in your jurisdiction, whichever is higher). We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from a person under the minimum age, we will delete that data and close the associated account immediately.

12. Changes to This Policy

We reserve the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the services we offer. We will notify you of significant changes by posting an updated version on our website or by sending a notification to your registered email address. Your continued use of our LevelUp Casino platform following any such changes constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to us. Our support team is available 24/7 via live chat on our website, or you may write to us at:

Email: support@LevelUp Casino.com
Operator: Dama N.V., Julianaplein 36, Willemstad, Curaçao
Facilitating Company: Friolion Ltd
Gaming Licence: Curaçao Gaming Control Board, OGL/2023/174/0082

We are committed to resolving any concerns promptly and transparently. At Level Up Casino, your trust matters to us, and we will always handle your data with the utmost care and respect.

Content updated: July 24, 2026